Last Updated: January 15, 2026
Our Commitment to Privacy
At bj111, we are committed to protecting your personal information and being transparent about how we handle your data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By using bj111 services, you consent to the data practices described in this policy.
1. Introduction and Scope
This Privacy Policy applies to all personal data collected by bj111 (referred to as "we", "us", "our", or "the Platform") through our website at https://bj111.io, mobile applications, customer support channels, and any other services we provide. This policy covers all users who access our platform, including visitors who browse without registering, registered account holders who actively use our gaming and betting services, and individuals who contact us for support or information. We are committed to complying with applicable data protection laws and industry best practices to ensure your personal information is handled responsibly, securely, and in accordance with your reasonable expectations of privacy.
As an online gaming platform operating internationally and serving users in Bangladesh and other jurisdictions, bj111 recognizes that different regions have varying data protection regulations and standards. We strive to meet the highest standards of data protection regardless of where our users are located. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your overall use of bj111 services. Where there is any conflict between this Privacy Policy and our Terms and Conditions regarding data handling, this Privacy Policy shall prevail. We reserve the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or operational needs. Material changes will be communicated through prominent notices on our website or via email to registered users. Your continued use of bj111 after such changes constitutes acceptance of the updated policy.
2. Information We Collect
bj111 collects various types of personal information to provide, maintain, protect, and improve our services. The specific data we collect depends on how you interact with our platform and what services you use. We collect information in the following categories:
2.1 Account Registration Information
When you create a bj111 account, we collect essential identifying information including:
- Full legal name as it appears on government-issued identification documents
- Date of birth to verify you meet minimum age requirements (18+ or legal age of majority in your jurisdiction)
- Email address for account communications and verification
- Mobile phone number for account security and two-factor authentication
- Residential address including street, city, postal code, and country
- Preferred username and encrypted password for account access
- Preferred currency and language settings (primarily Bangladesh Taka and English for our target market)
- Marketing communication preferences indicating whether you wish to receive promotional emails, SMS, or notifications
2.2 Verification and Compliance Information
To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification requirements, we collect:
- Government-issued photo identification documents such as National ID cards, passports, or driving licenses, including document numbers, issue dates, expiry dates, and photographs
- Proof of address documents such as utility bills, bank statements, or government correspondence issued within the last 90 days
- Proof of payment method ownership including screenshots of mobile wallet accounts (bKash, Nagad, Rocket, Upay), bank statements showing account holder name, or photographs of payment cards (with sensitive numbers obscured)
- Selfie photographs or video verification footage used to confirm identity and prevent account fraud
- Source of funds documentation in cases of large deposits or withdrawals to ensure compliance with AML regulations
2.3 Financial Transaction Data
When you deposit funds to or withdraw funds from your bj111 account, we collect:
- Payment method information including mobile wallet account details, bank account numbers, and payment card details (we do not store complete card numbers but may store partial numbers for identification)
- Transaction amounts, timestamps, and currency information
- Transaction IDs and reference numbers provided by payment processors
- Deposit and withdrawal history including dates, amounts, methods, and status (pending, completed, declined, or cancelled)
- Bonus claims and promotional code usage associated with deposits
2.4 Gaming and Betting Activity Data
To operate our gaming services, detect fraud, resolve disputes, and comply with responsible gaming obligations, we collect:
- Complete betting history including sports bets placed (event, market, selection, odds, stake, potential winnings), casino game sessions (game name, bet sizes, outcomes, win/loss amounts), and live dealer interactions
- Game play patterns including session duration, frequency of play, betting patterns, and preferred games or sports
- Account balance fluctuations showing deposits, wins, losses, withdrawals, bonus credits, and bonus forfeitures
- Bonus wagering progress tracking how much of bonus wagering requirements you have completed
- Responsible gaming tool usage including deposit limits set, time-out periods activated, self-exclusion requests, and reality check acknowledgments
- Any indicators of problematic gambling behavior that may trigger intervention from our responsible gaming team
2.5 Technical and Device Information
When you access bj111, we automatically collect technical information about your device and connection:
- IP address and geolocation data (country, region, city) derived from IP address
- Device information including device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers
- Connection information such as internet service provider, network type (WiFi, mobile data), and connection speed
- Session data including login timestamps, logout timestamps, session duration, and pages or games accessed during each session
- Cookies and similar tracking technologies as described in Section 6 of this policy
2.6 Communications and Support Data
When you contact bj111 customer support or communicate with us, we collect:
- Content of your messages, emails, live chat transcripts, phone call recordings (where permitted and notified), and any attachments you send
- Support ticket history including issue descriptions, assigned support agents, resolution steps taken, and satisfaction ratings
- Feedback and survey responses you provide regarding our services
- Social media interactions if you contact us through social platforms
2.7 Information from Third Parties
We may receive information about you from third-party sources including:
- Payment processors and financial institutions that provide transaction verification, fraud detection services, or payment method validation
- Identity verification services that confirm your identity documents are authentic and match your provided information
- Credit reference agencies or fraud prevention databases that help us assess risk and prevent fraudulent activity
- Marketing partners or affiliate platforms through which you discovered bj111, though we do not receive personally identifiable information from these sources without your consent
- Public databases and registers where legally permitted for verification or compliance purposes
3. How We Use Your Information
bj111 uses the personal information we collect for the following specific purposes, each of which is necessary for operating our platform legally, securely, and effectively:
3.1 Account Management and Service Provision
- Creating and maintaining your bj111 user account with accurate profile information
- Authenticating your identity when you log in to prevent unauthorized account access
- Processing your deposits and withdrawals through your chosen payment methods
- Enabling you to place bets on sports events and play casino games
- Calculating and crediting winnings to your account balance
- Managing your account preferences, settings, and responsible gaming tools
- Providing customer support and responding to your inquiries
3.2 Verification and Compliance
- Verifying your age to ensure you meet the minimum age requirement of 18 years or legal age of majority in your jurisdiction
- Confirming your identity to prevent identity theft, account fraud, and unauthorized access
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Verifying payment method ownership to prevent financial fraud and unauthorized transactions
- Conducting enhanced due diligence for large transactions or suspicious activity patterns
- Maintaining records required by gaming regulations and financial crime prevention laws
- Reporting suspicious activity to relevant authorities when legally obligated
3.3 Platform Security and Fraud Prevention
- Detecting and preventing fraudulent account registration, betting, or financial transactions
- Identifying and blocking multi-accounting (users creating multiple accounts)
- Monitoring for collusion, match-fixing, or other forms of betting manipulation
- Detecting bonus abuse, arbitrage betting, or other prohibited activities
- Protecting against hacking attempts, unauthorized access, and cyber attacks
- Investigating disputes, resolving complaints, and enforcing our Terms and Conditions
- Maintaining accurate risk assessment models to identify high-risk users or transactions
3.4 Responsible Gaming and Player Protection
- Monitoring play patterns to identify signs of problem gambling behavior
- Implementing and enforcing deposit limits, loss limits
, and wagering limits you set
- Processing self-exclusion requests and time-out periods you activate
- Providing reality checks and session duration reminders
- Intervening proactively when we detect potentially problematic gambling patterns
- Directing you to responsible gaming resources and support organizations when needed
3.5 Service Improvement and Analytics
- Analyzing usage patterns to understand how users interact with our platform
- Identifying technical issues, bugs, or performance problems and implementing fixes
- Conducting A/B testing to optimize user experience and interface design
- Developing new games, features, and services based on user preferences and feedback
- Creating aggregated, anonymized statistics and reports for business intelligence purposes
- Training our customer support team and improving support processes
3.6 Marketing and Communications
- Sending transactional communications about your account, deposits, withdrawals, and bets
- Providing important service announcements, security alerts, and policy updates
- Sending promotional offers, bonuses, and marketing communications where you have consented
- Personalizing marketing content based on your gaming preferences and activity
- Conducting surveys and requesting feedback to improve our services
- You may opt out of marketing communications at any time through account settings or unsubscribe links
4. How We Share Your Information
bj111 does not sell your personal information to third parties. We only share your data in the following limited circumstances and only to the extent necessary:
4.1 Service Providers and Business Partners
We share data with trusted third-party service providers who perform services on our behalf:
- Payment processors (bKash, Nagad, Rocket, Upay, banks, and payment gateways) to process deposits and withdrawals
- Identity verification services to confirm your identity documents and age
- Cloud hosting providers and data storage services to maintain our technical infrastructure
- Customer support platforms to manage support tickets and communications
- Marketing and analytics services to measure campaign effectiveness and user engagement
- Game providers and live dealer studios who power our casino games
- Fraud detection and prevention services to identify suspicious activity
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data to perform services on our behalf. They are prohibited from using your data for their own purposes or sharing it with others.
4.2 Legal and Regulatory Requirements
We may disclose your information when required by law or regulatory obligations:
- To comply with court orders, subpoenas, or other legal processes
- To respond to requests from law enforcement or regulatory authorities
- To report suspicious transactions to financial crime prevention authorities under AML regulations
- To enforce our Terms and Conditions and protect our legal rights
- To protect the safety and security of our users, staff, or the public
4.3 Business Transfers
If bj111 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change and any choices you may have regarding your personal information.
4.4 With Your Consent
We may share your information with other third parties when you have given explicit consent for such sharing. You may withdraw consent at any time by contacting us.
5. Data Security Measures
bj111 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
- Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis. All staff with data access are bound by confidentiality obligations.
- Secure Infrastructure: Our servers and databases are hosted in secure data centers with physical security controls, environmental controls, and 24/7 monitoring.
- Password Security: User passwords are encrypted using strong hashing algorithms. We never store passwords in plain text or transmit them unencrypted.
- Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
- Incident Response: We maintain an incident response plan to quickly detect, respond to, and mitigate any data breaches or security incidents.
- Employee Training: All staff receive regular training on data protection principles, security best practices, and their responsibilities under this Privacy Policy.
While we implement robust security measures, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data using industry best practices. You also play a role in security by maintaining confidential account credentials, using strong passwords, enabling two-factor authentication where available, and promptly notifying us of any suspected unauthorized access.
6. Cookies and Tracking Technologies
bj111 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
6.1 Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality including account login, session management, security features, and maintaining your preferences. These cannot be disabled without impacting core functionality.
- Performance Cookies: Collect anonymous data about how visitors use our site, which pages are visited most, error messages encountered, and overall performance metrics. This helps us improve the platform.
- Functionality Cookies: Remember your choices such as language, currency, and display preferences to provide a more personalized experience.
- Advertising Cookies: Track your browsing activity to deliver relevant promotional offers and measure marketing campaign effectiveness. These may be set by us or third-party advertising partners.
6.2 Managing Cookies
Most browsers allow you to control cookies through settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when cookies are being set. Note that disabling essential cookies may impact your ability to use certain features of bj111. Disabling advertising cookies will not reduce the number of promotional messages you see, but may make them less relevant to your interests.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you, including information about how we use it and who we share it with.
- Right to Rectification: Request correction of inaccurate or incomplete personal data. You can update most account information directly through your account settings.
- Right to Erasure: Request deletion of your personal data in certain circumstances, subject to legal retention obligations for gaming, financial, and compliance records.
- Right to Restrict Processing: Request that we limit how we use your data while a dispute or verification is being resolved.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format that can be transferred to another service provider.
- Right to Object: Object to processing of your data for marketing purposes or based on legitimate interests. You can opt out of marketing at any time.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.
- Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your privacy rights.
To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days (or as required by applicable law) after verifying your identity. Some requests may require additional verification to prevent unauthorized access to your data. We may decline requests that are manifestly unfounded, excessive, or would compromise the privacy of others.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
- Account information: Retained while your account is active, plus 7 years after account closure for compliance and legal purposes
- Transaction records: Retained for 7 years after the transaction date as required by financial regulations
- Verification documents: Retained for 7 years after account closure for AML and KYC compliance
- Gaming history: Retained for 7 years for dispute resolution and regulatory audit purposes
- Communications: Retained for 3 years for quality assurance and dispute resolution
- Marketing data: Retained until you opt out or 2 years after last engagement, whichever is earlier
After applicable retention periods expire, we securely delete or anonymize your data. Anonymized data that cannot identify you may be retained indefinitely for statistical and analytical purposes.
9. International Data Transfers
bj111 operates internationally and may transfer your personal data to countries outside your jurisdiction of residence for processing and storage. We ensure that all international transfers are protected by appropriate safeguards including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. Service providers in other countries are bound by the same strict data protection obligations as outlined in this policy.
10. Children's Privacy
bj111 services are strictly for adults aged 18 or above (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will immediately delete such information and permanently close the associated account. Parents and guardians who believe their child has provided personal information to bj111 should contact us immediately at [email protected].
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be notified through prominent notices on our website, email notifications to registered users, or in-platform messages. The "Last Updated" date at the top of this document indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically. Your continued use of bj111 after changes are posted constitutes acceptance of the updated policy.
Your Trust Matters
At bj111, we understand that trust is earned through transparent practices and consistent actions. We are committed to protecting your privacy, handling your data responsibly, and giving you control over your personal information. Thank you for trusting us with your gaming experience.